Last updated on July 29, 2020.
help you understand how Tuteria Limited (“Tuteria” “Us’, “Our” or “We”) collect, transmit, and store information
about our Users. The term “you” or “You” or “User” or “Users” shall refer to Clients, Tutors or any person or
entity who views, uses, accesses, browses or submits any content or material to the Platform (defined below).
Providing your information is voluntary and your use of the Platform after the effective date of this Policy
we collect via e-mail, telephone, the website (“Site”), mobile applications, electronic devices and other
interactive services, including any mobile applications, web applications, affiliated websites and services (the
“Platform”). In order to help you get the most out of our service, we collect User submitted personally
identifiable information (“PII”) when you use the Platform. We ask Users only to submit the minimum amount of
information necessary to use our service. Such information may include your name, address, password, zip code,
email address, account details and phone number for communication purposes. Information may be submitted to the
Platform or via phone or email when communicating with a Tuteria representative. For Clients and Tutors, we may
collect information related to your documentation of and payment for tutoring sessions, national identification
card and date of birth, for tax purposes or to complete a background check. As detailed in the “Data
Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Platform
where we ask you to submit personally identifiable information and encrypt all such information for safe storage
in our system.
Such data is compiled in aggregate and includes
things like the referring URL and the type of browser you may be using to access the Platform. This data is used
to better understand and enhance the User experience on the Platform. Tuteria may publish these statistics or
hereby grant Tuteria unequivocal and unconditional consent to share your data in the manner stipulated above.
User generated content posted through certain
social networking preferences (e.g. pages you “like” or “follow”) may be viewed by the general public.
Accordingly, Tuteria cannot ensure the privacy of any personal identifiable information (PII) included in such
User generated content and you understand that you use this Platform at your own risk.
Transmission and Storage
Tuteria uses industry-standard 128-bit SSL
encryption when collecting and transmitting your information through the Platform and the Tuteria network
(collectively, the “System.”) Once information has been collected, we encrypt sensitive data in our database for
added security. Tuteria also uses firewalls and hardware monitoring across our System to protect against
unauthorized access. Unfortunately, even with these measures, Tuteria cannot guarantee the security of PII. By
using the Platform , you acknowledge and agree that Tuteria makes no such guarantee, and that you use the
Platform at your own risk.
If you elect to pay for tutoring lessons or a
background check with a credit card, we do not store your card details including your name, credit card number,
and expiration date associated with the account. All financial information is collected and encrypted by the
third-party payment processor used on the Platform .
experience. A cookie is a small text file that is sent to your browser from a web server and may be stored on
User attributes like your location and account preferences. No personally identifiable information is stored in
our cookies. While you may elect to disable or delete cookies from your browser at any time, please note that
this action may limit your use of Tuteria services that require cookies. You also can control advertising
cookies from Google, by using its Ads Preference Manager. Please note that to the extent advertising technology
is integrated into the Platform, you may still receive advertisements even if you opt-out of tailored
advertising. You can, however, block cookies by activating the setting on your browser that allows you to refuse
the setting of all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our website.
We use the following cookies:
Strictly necessary cookies. These are cookies
that are required for the operation of our Platform. They include, for example, cookies that enable you to log
into secure areas of our Platform, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us
to recognise and count the number of visitors/Users and to see how visitors/Users move around our Platform when
they are using it. This helps us to improve the way our Platform works, for example, by ensuring that Users are
finding what they are looking for easily.
Functionality cookies. These are used to
recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by
name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your
visit to our Platform, the pages you have visited and the links you have followed. We will use this information
to make our Platform and the advertising displayed on it more relevant to your interests. You also understand
and agree that we may share this information with third parties for this purpose.
Some browsers allow you to indicate that you
would not like your online activities tracked, using “do not track” indicators (“DNT Indicators”), however, we
are not obligated to respond to these
indicators. Presently, we are not set up to
respond to DNT Indicators. This means that while the Platform may track certain latent information about your
online activities, the collected information will be used to improve your use of our Platform and in ways
Use of Personally Identifiable Information
Tuteria does not disclose or sell your PII
without your consent. We may use PII or other personal information you specifically give to us: a) to provide
services to you through the System, b) to process transactions and billing, c) for identification and
authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and
administrative issues relating to your use of the System, e) to improve your response to and interaction with
the System, f) to do something you have asked us to do, or tell you of services that we think may be of interest
to you; and g) for administration of and troubleshooting regarding the System. Certain third parties who provide
technical support for the operation of the System may need access to such information from time to time but are
not permitted to disclose such information to others. Tuteria shares a minimum amount of information between
tutors and Clients in order to facilitate the arrangement of tutoring sessions. We reserve the right to release
non-personally identifiable information collected in aggregate, however subject to the use as reserved in this
Tuteria does not knowingly collect personally
identifiable information from children under the age of 13. If you are under the age of 13, please do not
provide your contact information or any other personally identifiable information to Tuteria. If you are the
parent or legal guardian of someone under the age of 13 who may have provided us with information without your
knowledge or consent, please contact us to have this information removed. Pending this notification in the
foregoing, you understand that Tuteria has not knowingly collected the information from the minor and you
undertake not to institute any legal action against Tuteria in respect of such collection. All contacts,
including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised
Legal requests and business transfers
Tuteria may disclose personal information when we
believe such action is necessary to comply with the law or enforce or apply our Terms of Service. We however
undertake not to disclose such personal information except in full compliance with the relevant laws of the
federal republic of Nigeria. In the event of a change in control of Tuteria’s business, personal information may
be exchanged as part of a merger, sale, or other business transfer. If such a transfer makes a material change
Please remember to help keep the Platform secure
by never sharing your username or password. If you think your password may have been compromised, please change
it immediately or contact Tuteria for additional assistance.
Tuteria may send you email communications
periodically detailing new features or promotions on the Platform . You may unsubscribe from these messages by
using the link at the bottom of the email. We may also send you email messages about the status of your account
or any notices
as required by law. You may not opt-out of
receiving these administrative emails so long as you continue to use this voluntary service. If you wish to
terminate your account, please contact us.
We will only retain your data for as long as
reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any
legal, regulatory, tax, accounting or reporting requirements. We may retain your data for a longer period in the
event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our
relationship with you. To determine the appropriate retention period for User data, we consider the amount,
nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of
your personal data, the purposes for which we process your data and whether we can achieve those purposes
through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Tuteria reserves the right to change this Privacy
Policy, from time to time, due to modifications to the Platform’s features and functionality. We will post any
The Platform is hosted in Nigeria and is governed
by Nigerian law. If you are using the Platform from outside Nigeria, please be aware that your information may
be transferred to, stored and processed in Nigeria where our servers are located and our databases are operated.
The data protection and other laws of Nigeria and other countries might not be as comprehensive as those in your
country. By using the Platform, you consent to your information being transferred to our facilities and to the
directed to firstname.lastname@example.org.