If your client cancels your reservation in his or her Tuteria account, you will be automatically notified by Tuteria’s system and your calendar will be opened so you can receive other clients. Any payouts that accrue to you will be credited to you immediately, which you can verify in your Transaction History.
At the time of cancellation, your client is automatically refunded according to your cancellation policy. We will uphold your cancellation policy, unless the cancellation was processed in relation to a documented Refund Policy case.
If the booking hasn't changed to Canceled in your Tuteria account, then it has not been officially canceled in our system—it's still considered active and will still appear on your calendar.
