Tuteria holds all payments in session within the client's wallet and transfers same to tutors when lessons have been fully delivered. This way, both parties can be confident that Tuteria will process payments when lessons are taught.
When tutors have submitted all lessons into our systems, clients will have up to 3 days to confirm lessons and review tutors’ performance. Payment is made immediately client confirms lessons. However, if clients haven’t confirmed lessons after 3 days, the booking is automatically marked as completed and earnings credited to the tutor.
If clients raise an issue concerning the lessons or the tutor, the booking will be put on pending and we will carry out further investigation to decide the best cause of action for both parties.
