Tuteria’s payment system is designed to make transferring money between clients and tutors as simple and reliable as possible. Here’s how it works:
1. Clients pay through Tuteria when they book lessons, which is loaded in session within the client’s wallet account in order to secure the lessons and notify the tutor,
2. Tuteria transfers the money to tutors only after clients confirm lessons have been taught or 3 days after tutors have submitted the lessons into our system.
3. If there is an issue during the cause of the lessons, you can be confident that Tuteria will withhold payments and carry out further investigation to decide the best cause of action for both parties.
Using Tuteria’s payment system is required when booking lessons, and it helps ensure that both parties are protected under our Terms of Service, cancellation policies, Refund Policy, and other safeguards.
Paying outside the Tuteria system is not secure. We cannot protect your data and payments, or provide access to these benefits when lessons are not booked directly through Tuteria.
Clients prefer to re-hire tutors through Tuteria because it also helps monitor all lessons to ensure they are fully delivered before releasing payments; and gives clients the opportunity to review tutor’s performance as well as get feedback.
However, to help cover the costs of running these services, Tuteria automatically includes service fees in each transaction.