If you need to cancel a booking, it’s important you do so before the booking starts. You cannot cancel a booking that has started. This is different from when clients cancel lessons.
To cancel a booking, go to your dashboard, find the booking you need to cancel, go to the Resolution Center and click Cancel.
Please note that it is highly important that you have contacted your client to apologize for the inconvenience before canceling.
When the booking is canceled, you’ll be recorded as the party responsible for initiating the cancellation in our system. Because tutor cancellations require additional customer support, and generate additional costs for finding alternative tutors for clients, the following actions are applied:
1. An automatic review appears on your subject profile, indicating that a booking was canceled. We encourage you to publicly respond to this automated review to clarify to the community why you needed to cancel.
2. Your calendar will remain blocked for the dates of the booking. Our system does this automatically, to prevent another client from booking lessons on unavailable dates.
3. Your reputation score will be reduced by 15 points, and will be reflected on your profile.
If you cancel a booking, your client will receive full refund and you will not receive any payment. You also will not be able to attain higher levels on Tuteria if you cancel more than twice in any 3-month period.
If you believe you have tenable reasons for canceling a booking, please contact us at most 24 hours after cancelation to see if we can waive the penalties.
