Tuteria’s Cancellation Policies are designed to protect both clients and tutors by specifying how much notice clients must give before cancelling a lesson, as well as the penalties that accrue if they cancel late.
Tutors select either the Flexible, Moderate or Strict cancellation policies which we enforce whenever clients cancel lessons. Only lessons yet to be taught can be cancelled.
Flexible: for clients to get 100% refund, cancellation must be done 6 hours before start of lesson, else cost of the first hour is credited to tutor while the remaining hours are fully refunded. If booking contains more than one lesson, cancelling the whole booking before it commences refunds 90% to client.
Moderate: for clients to get 100% refund, cancellation must be done 12 hours before start of lesson, else cost of the first hour plus 10% of remaining hours is credited to tutor. If booking contains more than one lesson, cancelling the whole booking before it starts refunds 85% to client.
Strict: for clients to get 100% refund, cancellation must be done 24 hours before start of lesson, else cost of the first hour plus 20% of remaining hours is credited to tutor. If booking contains more than one lesson, cancelling the whole booking before it commences refunds 80% to client.
Long-term: this automatically applies to all bookings of up to 24 hours, and will override tutor’s cancellation policy. If long-term booking is cancelled before it starts, 70% is refunded to clients. If any of the individual lessons is cancelled, 70% of payment for the lesson is refunded to clients.
Tutors can also cancel lessons they don’t wish to take and may face some penalties, in which case clients will receive a full refund irrespective of the tutor’s cancellation policy.
